The customer has the right to return the item or items he has selected if this is defective or unsatisfactory, and to request a replacement or a refund of the money available for his purchase.
In case you want to return a product, the following conditions must be met:
- You have the right to return the item within 10 days from the date stated on the sales and shipping document.
- Products that are not in their original condition are not accepted for return. For this reason the product to be returned must:
- Not used and washed.
- To wear all his insignia and markings.
- The packaging must not have been damaged or damaged.
- The product must be returned with all the documents that accompany it, such as for example the retail sale receipt or the delivery note, etc.
Return Procedure
Get in touch to clarify the details of the return.
Pack the product as it was sent to you in its original shipment.
In case the product is defective or your order has been wrong, send the parcel with the agency you received it.
The company will be charged the cost of returning the product in case of a defect or incorrect shipment. In any other case, the costs of its return and delivery to us are borne by the customer.
The returned product will be checked by the store after the delivery of its return and then the shipment of the new product to be replaced or the return of the money to the customer will begin.
If the return of the product implies a return of the money, they will be refunded in the same way as the purchase of the product.